Welcome to Heirloom Home and Studio (HHS)! Our products are designed and made by hand in our studio in Glenside, PA. If you have any questions, please contact us by email at heirloomhomeandstudio (at) gmail (dot) com. We are very quick to reply to email, often within the hour.
Payment must be received within 48 hours or your order will be cancelled.
Cancelled orders will be subject to a 10% processing fee.
Please be aware of our estimated shipping window for each item. Many of our products are fully stocked in our shop/studio at all times and ship within 3-5 business days. However, some pieces are made to order. Upon the full receipt of your payment, we will start production of your order. Our ceramic process includes up to three firings in addition to making, drying, glazing (if applicable), so we thank you in advance for your patience on made-to-order pieces.
All in stock items ship within 3-5 business days. No orders will be shipped during shop vacations.
Our products ship via USPS with delivery confirmation or via UPS depending on size, weight, and/or cost.
International orders ship via USPS First Class International: (varies by location) which is the least expensive way to ship internationally. Tracking and insurance are not available with this service. As with all international purchases, any duties or customs fees imposed by the destination country are the sole responsibility of the buyer.
HHS will not be held responsible for additional shipping charges if packages are returned due to customer error in address, customer absence, or customer refusal. We are also not responsible for packages lost or stolen, domestic or international.
Because we operate as a brick-and-mortar shop, local area pick-up is available in Philadelphia and surrounding counties. If you live in or around Philadelphia and would like to pick up your order, please contact us and we will create a listing that does not include shipping, and let you know the estimated pick-up date for your order. Orders can be picked up Wednesdays through Saturdays during our business hours.
HHS does not offer gift wrapping, but we can include a bow and gift message when requested. Please include to, from, and message information in a note when placing your order. We can not guarantee inclusion if you contact us after the order has been placed. Be assured your gift will not include pricing or payment information. All packages shipped from us do not include additional paperwork (invoice or receipt) as this can be printed from Etsy at the time of your order.
We want you to love your purchase from Heirloom Home and Studio. If for any reason you are dissatisfied with your purchase, please contact us immediately and we will do our best to resolve any issues.
We are happy to accept returns/exchanges, though the following conditions apply:
1. Any and all shipping charges are non-refundable in the event of a return or exchange. The customer is responsible for all shipping costs associated with the exchanging or returning of products. Exchanges or refunds must be done within 10 days of receiving the order.
2. A 10% restocking fee will be deducted from your refund in the event of a return. Exchanges will not be charged a restocking fee. Cancelled orders are also subject to a 10% processing fee.
3. Products that have been used are not refundable
4. If your package arrives damaged, please notify us within 48 hours at our email above, and include photos of the package and contents. Your items will be replaced at no cost to you.
Wholesale orders may be approved for qualifying inquiries. Please contact us by email for more information. Bulk orders for weddings and parties may be considered and offered at special bulk pricing. Please inquire via email.
Press release packages also available upon approved request.